Terms of Service

1. Your account

• You must give accurate details when you sign up and keep them up to date.
• You are responsible for your login details and for everything done under your account, including by team members you invite.
• You decide which team members can access your company and what they can do, using roles and permissions.
• Tell us straight away if you think someone has used your account without permission.

2. Plans and payment

• The Free plan is free of charge. Its features are listed on our pricing page and may change over time.
• Paid plans (Pro and Enterprise) are charged in Pakistani rupees for the billing period you choose, monthly or yearly, and are paid in advance.
• If a payment is not made, we may move your company back to the Free plan or limit access to paid features until it is. We do not charge interest or late-payment penalties.
• We will give you notice before we change the price of a paid plan you are on. The new price applies from your next billing period.

3. Cancellations and refunds

We only want to be paid for service we actually provide. These rules apply to every paid plan:

• First payment: if AIM is not right for you, ask for a refund within 14 days of your first payment for a plan and we will refund it in full.
• Monthly plans: cancel at any time and you will not be charged again. You keep the paid features until the end of the month you have paid for.
• Yearly plans: if you cancel, we refund the full months you have not yet used. The current month is not refunded, as the service for it has been provided.
• If we close your account without a serious breach of these terms by you, or stop a paid service you rely on, we refund the unused part of what you paid.
• If the service is unavailable for a long period because of a fault on our side, tell us and we will extend your plan or refund the affected time.
• To ask for a refund, email info@int.com.pk from your account email. We process refunds within 14 days, to the method you paid with where possible.

4. Your data

The business data you enter into AIM belongs to you. You give us permission to store and process it only to provide AIM to you, as described in our Privacy Policy.

You are responsible for the accuracy of the data you enter and for having the right to use any customer and supplier details you record.

5. FBR Digital Invoicing and tax

• FBR Digital Invoicing is available on the Pro plan and above. To use it, you connect your own FBR IRIS account to AIM, which then submits the invoices, debit notes and credit notes you post to FBR.
• You remain responsible for your tax obligations: the correctness of your invoices, tax rates, HS codes and NTN details, and for filing your returns. AIM is a tool to help you meet them, not tax advice.
• FBR and PRAL run their own systems. We are not responsible for delays or rejections caused by FBR or PRAL systems, or by incorrect details in your FBR setup.

6. Acceptable use

We may suspend an account that breaks these rules, and will tell you why unless the law prevents us.

• Use AIM only for lawful business purposes.
• Do not try to access other customers’ data, disrupt the service, or copy, resell or reverse-engineer the software.
• Do not use the service to issue false or fraudulent invoices.

7. Availability and changes

We work to keep AIM available and your data backed up, but we cannot promise the service will always be uninterrupted or error-free. We may improve, change or remove features; if we remove a feature that is central to a paid plan you are on, we will tell you in advance.

8. Our responsibility to you

AIM is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or business interruption, and our total liability to you is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

9. Ending your use

You can stop using AIM and close your account at any time. We may close an account that breaks these terms. Before closing an account for any reason other than a serious breach, we will give you reasonable time to export your data. After an account is closed, we keep its data for one year, as described in our Privacy Policy, so you can ask for a copy.

10. Governing law

These terms are governed by the laws of Pakistan. The courts at Lahore have exclusive jurisdiction over any dispute arising from them.

11. Changes to these terms

We may update these terms. We will show the new date at the top of this page and, for significant changes, tell you in the app or by email before they apply. Continuing to use AIM after that means you accept the updated terms.

12. Contact us

Email info@int.com.pk with any question about these terms.